Shipping FAQ

‣ I provided a wrong address during the checkout. Can you change it?

Unfortunately we are not able to change the shipping address on an existing order. Please contact us as soon as possible to cancel the order.

‣ When will my order be shipped?

We ship most orders within 2-5 business days, unless stated otherwise on the product page. 

‣ Where will the TouchDRO order be shipped from?

We ship all orders from our location in the Portland, Oregon area (USA).

‣ How much will the shipping cost to my location?

Shipping charges are calculated at checkout and depend on your location and the shipping service you select.

‣ Do you ship to my country?

If your country is listed in the drop-down list on the checkout page, we will ship there.

‣ Are import fees and tariffs included in the price?

No. You will be responsible for any import fees, tariffs, taxes, etc. 

‣ Can you mark down the unit price in the customs declaration, or mark the shipment as a "gift"?

Absolutely no. We will declare the actual purchase price of the units on the customs forms.