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Last updated: 24 August 2026
This policy covers returns and refunds. Warranty coverage, repairs, and shipping terms are set out in our "Terms of Service" page. Nothing here limits the rights you have under the consumer protection laws that apply to you.
This section covers the condition of your order when it arrives: a wrong item, a damaged item, or an item that never made it into the box.
Contact us within 10 business days of delivery. Send photos of the item and the packaging. This lets us identify the problem before anything ships, and in many cases resolve it without a return.
A missing item doesn't need to be returned. Once we have confirmed the shortage, we will ship the missing item at our cost.
For a wrong or damaged item, we will send return instructions along with either a prepaid label or an approved shipping cost. Don't ship anything back before you have this. Shipping costs we haven't approved might not be reimbursed.
We will inspect and test the returned item when it arrives. This is done so we can confirm the fault and determine whether a replacement or a refund is the better remedy. Where we confirm the fault, we will reimburse the return postage we approved.
An item that arrives working and stops working later is a warranty matter, not a return. The 10 business day window above applies only to the condition of your order on arrival.
Warranty coverage and duration are set out in our "Terms of Service" page. If you aren't sure which applies to your situation, contact us and we will work it out with you.
You can request a return of a pre-assembled TDA-4xx adapter within 30 days of delivery. Returned adapters go back into stock, so the condition requirements are firm.
To qualify for a refund, the adapter must reach us in like-new condition, with all original accessories and packaging, and free of modification, damage, or wear beyond what is needed to determine whether the product suits you. Buyer is responsible for return shipping.
Soldering, cutting, or programming a board can't be undone, so a DIY product can only be returned unused.
You can request a return within 30 days of delivery. To qualify for a refund, the item must reach us in original condition, with all original accessories and packaging, and with no sign of soldering, cutting, programming, modification, or assembly. Buyer is responsible for return shipping.
Our cables and converters are priced as accessories to TouchDRO adapters. They are designed and tested for use with TouchDRO adapters and with the equipment listed on the individual product page.
We can't guarantee compatibility with third-party DROs, scales, encoders, or controllers, and we don't provide setup or troubleshooting support for those applications. A cable that doesn't work with equipment outside the product page listing isn't faulty, and isn't grounds for a return under the "Incorrect, damaged, or missing items" section above.
You can request a return within 30 days of delivery. To qualify for a refund, the cable must reach us unused, in original packaging, and free of any sign of installation. That includes bent or scuffed connector pins, cut cable ties, and trimmed, re-pinned, or re-terminated conductors. A cable that has been cut, re-pinned, or otherwise modified can't be returned. Buyer is responsible for return shipping.
Every return needs an authorization before it ships. An unauthorized return can't be matched to an order or an inspection, and we may refuse delivery of it.
Contact us to request one. Once we have approved your return:
Package the item securely and use a tracked service. A return stays your responsibility until it reaches us, and we aren't liable for items lost or damaged on the way back. This doesn't apply to items returned on a prepaid label we provided.
Note that the authorization expires if either deadline passes. You can request a new one, but we aren't obliged to grant it, and we may decline the return if the 30 day window has closed in the meantime.
If a returned item doesn't meet the requirements for its category, we will contact you. You can have it shipped back at your cost, which we will quote before it ships. If we haven't heard from you within 30 days, we may dispose of the item without refund.
We inspect every returned item on arrival. This is done to confirm the item meets the requirements for its category before the refund is issued.
Shipping is free on domestic orders above the current threshold, but the carrier still charges us for the delivery. Where an order shipped under a free or discounted shipping offer, the amount we paid to send it to you is deducted from the refund. We will tell you that amount when we approve the return, before you ship anything back.
The deduction never exceeds what you would have paid had the offer not applied, and never applies to an item that arrives faulty, incorrect, or damaged.
Where a free shipping offer applied to an order as a whole, and returning part of the order would have left it below the threshold, we deduct the shipping cost for the order as it was originally sent.
Approved refunds are issued to the original payment method within 5 business days of inspection. Your bank or card issuer may take additional time to post the credit.
If you are a consumer in the EU or the UK, you have a statutory right to cancel your order within 14 days of receiving it, without giving a reason. Tell us clearly that you are cancelling before those 14 days expire. You then have a further 14 days from that notice to send the goods back. You are responsible for the cost of return shipping.
We will refund the price of the goods, plus the standard outbound delivery cost we charged you, within 14 days of receiving the goods back or of receiving proof that you have sent them, whichever comes first. Where you chose a faster delivery method, we refund the standard rate only.
We may reduce the refund to reflect any loss in value caused by handling beyond what is needed to establish the nature and functioning of the goods. A soldered kit and an installed cable are both examples.
The right to cancel doesn't apply to goods made to your specifications or clearly personalised.
Separately, EU and UK law gives you a legal guarantee against goods that don't conform to the contract. That guarantee runs for at least two years from delivery in the EU and up to six years in the UK. It applies alongside this policy and isn't affected by it.
Duties, taxes, and customs fees charged on your original order aren't refundable by us. Your local customs authority may refund them directly, depending on where you are.
Mark return shipments clearly as returned goods and put the return authorization number on the customs declaration. A return that arrives with duties or taxes payable on delivery will be refused.