Warranty FAQ

‣ I just received a new TouchDRO adapter and it's not working. What should I do?

We fully test every single adapter before shipping it, so it's very unlikely that the adapter is defective. Please ensure that your scale pinout is correct and that you are connecting to the right adapter. If you are unable to resolve the issue, please contact us.

‣ Do TouchDRO adapters come with warranty?

Yes. The pre-assembled TouchDRO Adapter for Glass and Magnetic scales (2022 model) and TDA-4xx adapters (2024 models) come with 5 year parts and labor warranty. Partially assembled TouchDRO Adapter for Glass and Magnetic and TDK-40 kit come with 1 year warranty on components that we assemble. DIY kits are sold as-is.

‣ My adapter stopped working. How can I get it fixed?

We stand behind our product. Please contact us to arrange return shipping. Even if the adapter is out of warranty, we will likely be able to repair it. 

‣ Who pays shipping for warranty repairs?

We'll inspect and test the unit, and if we determine it's covered under warranty, we'll refund your [reasonable] return postage costs and either replace or refund the item at our discretion.